Frequently asked questions

How do I place my order?

We make it easy! Simply call us on 0791965935 to place your order. We’re here to help you get the perfect flooring for your project.

How long does delivery take?

We aim for delivery within 2-5 days, and you'll always be notified with a 3-hour time slot before delivery, so you can plan your day without any surprises!

Can I track my order?

Absolutely! You’ll receive a 3-hour delivery time slot notification, ensuring you know exactly when your new flooring will arrive.

What payment methods do you accept?

We accept card payments or payments over the phone, making it convenient and secure for you to complete your purchase.

Do you offer free samples?

Yes, we encourage you to grab free samples! See and feel our products before making a decision – it’s the best way to ensure you pick the perfect flooring.

Do you offer installation services?

We work with landscapers nationwide to help with installations. Let us know where you are, and we’ll connect you with someone who can do the job at a great price.

Do you offer trade prices?

Yes, we do! If you’re in the trade, reach out to us at [email protected] to learn more about our exclusive trade pricing.

What is your returns policy?

Yes, we do! If you’re in the trade, reach out to us at [email protected] to learn more about our exclusive trade pricing.

Are your products pet-friendly?

Yes! All of our products are designed to be pet-friendly, non-toxic, and durable, so they’re safe for your furry friends.

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