We want you to be completely satisfied with your purchase from www.yumihome.co.uk. However, if you change your mind, you can return your order within 30 days in its original condition and packaging (where possible) for a full refund, subject to a 24% restocking fee. Please note that all flooring orders are bespoke items, cut specifically to your requirements, and are therefore subject to this restocking charge.

Returning Your Order To initiate a return, please get in touch with us via email at [email protected] or give us a call to arrange the return process. A copy of your order confirmation or sales invoice must be included with your return. Refunds may be affected if items are returned in an unsuitable condition.

Important: We do not cover return shipping costs unless the item is faulty or incorrect.

Faulty Products

If you believe your product has a manufacturer’s fault, please notify us within 30 days of receiving it, providing photographic evidence. If a fault is confirmed, you will be eligible for a full refund, repair, or replacement, whichever is most convenient for you.

For faults reported after 30 days, we will assess the issue and offer a solution, which may include a repair, replacement, or partial refund, depending on the circumstances. We reserve the right to withhold any resolution until the faulty product is returned for investigation. Return costs will be reimbursed if a manufacturer’s fault is established.

If the faulty product has been installed and cannot be returned, please contact us to discuss alternative solutions, including arranging a courier pick-up service (subject to a maximum charge of £50).

Incorrect Products

If you receive the wrong product due to an error on our part, we will arrange a free collection and replacement. For any other reason for return, a maximum collection fee of £50 applies.

Liability & Conditions

Our liability under this policy:

  • Excludes any differences between batches (such as colour variations) or faults caused by improper installation, use, or maintenance.
  • Is limited to the value of your original order and does not cover third-party costs, including installation.

We strongly advise inspecting all products upon delivery and reporting any issues before installation.

Substitute Products

If a product is unavailable, we will contact you to offer either a full refund or an alternative product. We will only proceed with a substitute after obtaining your approval.

Colours

We make every effort to accurately display product colours; however, variations may occur due to monitor settings. We recommend ordering free samples before making a purchase to ensure satisfaction. Please note that different batches, materials, or sizes may vary slightly when ordered at different times.

For any further questions regarding our returns policy, please contact our customer service team at [email protected].atisfaction before placing an order. Different batches, materials, or sizes may vary slightly if ordered at different times.